Welcome to TrueAim AI LLC ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, and products located at www.trueaim.io (the "Site") and any associated tools, dashboards, or platforms provided by us. By accessing or using our Site or services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.
1.1 Scope of Services
TrueAim AI will provide campaign optimization services by creating and updating a custom advertising audience within your Facebook Ads account. This audience will be updated on a commercially reasonable daily basis during the term of the agreement. Occasional delays due to maintenance, system load, or external factors may occur.
1.2 Access
To enable this service, Client will either:
• Provide necessary API keys and account access for direct audience management, or
• Receive updated audience files via email, for manual upload to Facebook Ads.
1.3 Exclusions
TrueAim AI does not provide customer support for Facebook, Meta, or other platforms, nor for any services not explicitly described in this Agreement.
2.1 Definition
“ROAS” means Revenue Attributed to Ad Spend divided by Ad Spend for each audience purchased through TrueAim AI. All revenue generated from ads using the audience(s) must be properly tracked.
2.2 Guarantee
For eligible purchases, TrueAim AI guarantees that you will achieve at least double your previous ROAS on ads run with the provided audience(s) within the first 30 days from purchase.
2.3 Eligibility
To qualify for this guarantee, Client must:
• Spend at least $3,000/month on Facebook ads using the provided audience(s).
• Have an established Facebook ad account (not new), with historical ad spend.
• Follow all best practices and implementation steps described in the welcome email, including:
• Proper tracking setup (CAPI and pixel installed and functioning).
• Attribution in place for revenue tracking.
• Use each audience as intended and in full compliance with instructions.
2.4 Limitations
• Guarantee applies only to the first 30 days after audience purchase.
• Refunds are only available for the specific audience(s) that did not achieve the guarantee; results must be evaluated per audience.
• If multiple audiences are purchased, Client may not aggregate results to claim a refund on all if only one fails to meet the guarantee.
3.1 Notification
To request a refund, Client must email team@trueaim.io within five (5) days of the next billing cycle following the 30-day guarantee period. Late requests are not eligible.
3.2 Submission Requirements
Client must submit evidence including:
• Detailed revenue and ad spend tracking reports for the affected audience(s).
• Demonstration that best practices and requirements were fully met.
3.3 Review Process
TrueAim AI will review submitted materials within four (4) business days and notify Client of the refund status.
3.4 Refund Terms
If eligible, a refund will be issued to the original payment method (as processed by Stripe). Upon refund, Client’s access to the relevant audience(s) and platform will be terminated immediately.
3.5 Scope of Refund
Refunds apply only to the specific audience(s) that did not meet performance. No full-service refunds will be granted unless otherwise agreed.
4.1 Permitted Use
Client may use the data and custom audiences solely for advertising purposes during an active subscription or service period with TrueAim AI.
4.2 Termination of Rights
If Client cancels service, receives a refund, or otherwise ceases to be a customer, all rights to use TrueAim AI data immediately terminate. Client agrees to:
• Delete all custom audiences, lookalikes, and related materials.
• Cease using any materials provided via the Service.
5.1 Plan and Billing
Payment terms and billing frequency are as listed on Stripe and/or as agreed in writing between Client and TrueAim AI representatives. Service begins upon successful payment.
5.2 Subscription and Cancellation
Subscription plans automatically renew unless canceled by the Client. One-time purchases are non-renewing. Refunds and cancellations are governed by Section 3.
5.3 No Setoff or Holdback
Client may not withhold, offset, or delay payment obligations under this Agreement for any reason unless expressly authorized by TrueAim AI in writing.
6.1 Implementation
Client is responsible for:
• Maintaining accurate tracking of revenue and ad spend.
• Implementing best practices and technical requirements as outlined by TrueAim AI.
• Ensuring all business and ad accounts comply with platform rules.
6.2 Compliance
Client warrants that all advertising activities using the Service will comply with applicable laws, regulations, and platform policies (including but not limited to GDPR, CCPA, CAN-SPAM, and Meta’s terms of service). Client is solely responsible for ensuring compliance in all use of the Service.
6.3 Client Cooperation
Client agrees to provide timely access, information, approvals, and technical cooperation as reasonably required by TrueAim AI to deliver the Services. Any failure to cooperate may impact performance or delivery timelines, and TrueAim AI shall not be liable for any resulting delays, reduced outcomes, or failure to meet performance guarantees.
6.4 Acknowledgment of Platform Risk
Client understands that using advertising platforms such as Meta carries inherent risk, including potential account suspensions, content restrictions, or algorithmic changes. TrueAim AI shall not be held liable for any platform enforcement actions taken against the Client’s account.
7.1 No Warranties
Except for the express guarantee in Section 2, TrueAim AI makes no warranties, express or implied, regarding the Service, data, or results.
7.2 Indemnity
Client agrees to indemnify and hold harmless TrueAim AI and its affiliates from any claims, damages, losses, or expenses (including attorneys’ fees) arising out of Client’s use of the data or Service, advertising campaigns, or violation of this Agreement.
7.3 Limitation of Liability
TrueAim AI’s liability shall not exceed the amount paid by Client for the specific audience or service in question.
7.4 No Consequential Damages
TrueAim AI shall not be liable for indirect, incidental, special, consequential, or punitive damages of any kind.
7.5 Data and Platform Risks
TrueAim AI shall have no liability whatsoever for losses or damages arising from service interruptions, downtime, maintenance periods, platform policy changes, or third-party account suspensions.
8.1 TrueAim AI IP
All data, methodologies, systems, and materials provided remain the exclusive intellectual property of TrueAim AI.
8.2 Confidentiality
Client shall not disclose, share, or distribute proprietary information, audience data, or materials received through the Service without prior written consent.
9.1 Downtime
Client acknowledges that downtime may affect availability or functionality of the Service and agrees that such interruptions do not entitle them to refunds or compensation. TrueAim AI shall not be liable for any resulting losses or damages.
9.2 Onboarding and Operational Delays
Delays in onboarding, data syncing, or service delivery caused by the Client (e.g., late access, incomplete setup) are outside of TrueAim AI’s control. TrueAim AI shall not be liable for any resulting delays or reduced results.
10.1 Governing Law
This Agreement is governed by the laws of [YOUR STATE/COUNTRY], without regard to conflict of law principles.
10.2 Dispute Resolution
Any disputes shall be resolved through binding arbitration in [LOCATION], unless otherwise agreed.
10.3 Entire Agreement
This document constitutes the full agreement and supersedes all prior agreements.
10.4 Severability
If any provision is found unenforceable, the remainder shall remain in effect.
10.5 Amendment
TrueAim AI may update this Agreement with written notice to Client.
10.6 Force Majeure
Neither party shall be liable for failure or delay in performance due to events beyond their reasonable control, including but not limited to natural disasters, internet or power outages, infrastructure failures, or platform disruptions.
10.7 Service Limitations and Termination Rights
TrueAim AI reserves the right to discontinue, modify, or limit any part of the Service at any time, including due to changes in platform policies, partner restrictions, or legal regulations. TrueAim AI may also terminate this Agreement at any time, for any reason, with written notice. Client will receive a prorated refund for unused services, if applicable.
10.8 Survival
Sections relating to confidentiality, indemnification, limitations of liability, data use restrictions, and payment obligations shall survive the termination or expiration of this Agreement.
10.9 Non-Disparagement
Client agrees not to make or publish any false, misleading, or disparaging statements about TrueAim AI, its services, or its personnel, whether during or after the term of this Agreement.